Company name : Pixel Pop Media Services Ltd.
Address : 100 King Street West Suite 5600 Toronto , ON M5X 1C9
Job Title : Helpdesk Analyst
Salary : 32.00 Hourly/35 to 40 Hours per week
Terms: Permanent Full time
No. of Positions : 01
Overview
Languages
English
Education
- Bachelor's degree
- or equivalent experience
Experience
1 years to less than 2 years
Work setting
- Computer hardware or software retailer/wholesaler
- Financial technology (FinTech)
- Startup company
- Relocation costs not covered by employer
- Willing to relocate
- Help desk
- Consulting firm
- Private company, corporation or industry
- Private sector
- On-site customer service
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Answer inquiries from clients and other company personnel
- Install software and hardware and configure operating system software in preparation for testing
- Prepare reports, manuals and other documentation on the status, operation and maintenance of software
Experience and specialization
Computer and technology knowledge
- Device drivers
- Servers
- Desktop applications
- File management software
- Multimedia software
- Word processing software
- Mail server software
- Mac OS
- Salesforce
- MS Office
- Monitoring and tracking software
- MS Exchange
Area of work experience
Additional information
Security and safety
- Bondable
- Basic security clearance
Transportation/travel information
- Willing to travel
- Willing to travel cross-border
- Travel expenses paid by employer
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
Financial benefits
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Maternity and parental benefits
Other benefits
- Learning/training paid by employer
- On-site amenities
- Team building opportunities
- Parking available
How to apply
Direct Apply
By applying directly on Job Bank (Direct Apply)
By email
info@pixelpopmedia.com
How-to-apply instructions
Here is what you must include in your application:
- Cover letter
- Highest level of education and name of institution where it was completed
- References attesting experience
