Job details
- Location: Markham, ON, L6C 1T6 (Remote work available)
- Salary: 28.85 hourly/40 hours per Week
- Terms of employment:Permanent employment, Full time
- Evening, Morning, Shift, Weekend
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- Vacancies: 1 vacancy
- Employment groups: Indigenous people, Newcomers to Canada, Veterans, Visible minorities, Youth
Overview
Languages
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1year to 2 years
Experience
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Benefits
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
How to apply
By email
workopportunityca@gmail.com