Employer: Cloudburst Media Inc DBA Film & Forest Photo
Employer address: 12 La Chance Drive
St. Albert, AB T8N 0B9
Position name: Office Manager
Location of work: 260 Grizzly Crescent
Canmore, AB T1W 1B5
And throughout the Bow Valley
Nature of position: Permanent, full-time (30 hours per week)
Wage: $37.50 per hour
Vacation: 30 days
Benefits: Sales commissions; professional development opportunities, including access to relevant training and continuing education
Vacancies: 1
How to apply: Please send your cover letter and resume, attention Hayley, by email to contact@filmandforestphoto.com
JOB DUTIES. The following duties will be performed in this position:
- Oversee and coordinate day-to-day office operations and ensure priorities, deadlines, and client commitments are followed through.
- Maintain and improve internal systems, processes, documentation, and workflows; implement new procedures when required.
- Maintain and configure multiple client relationship management (CRM) records and maintain a working knowledge of CRM design for the company; ensure important client and operational information is documented.
- Coordinate information between the CEO, employees, contractors, clients, vendors, and partners.
- Identify gaps, bottlenecks, and recurring problems and take initiative to improve them.
- Keep projects moving independently, raising risks diligently and with discretion.
- Maintain an exceptionally high standard of organization and attention to detail throughout all office tasks.
- Manage and coordinate the CEO’s calendar, including meetings, calls, deadlines, reminders, and follow-ups.
- Manage travel booking and full itinerary development, including flights, hotels, transportation, schedules, and supporting logistics.
- Support couples throughout the planning and client experience process.
- Identify and manage strategic partnerships.
- Contribute to and execute the company’s multichannel digital marketing strategy, including search engine optimization (SEO), generative engine optimization (GEO), paid advertising, and organic media.
- Assist in building and improving the systems that transform attention into inquiries and ultimately into bookings.
REQUIREMENTS. The successful applicant will possess, at a minimum, the following skills and experience:
- Completion of high school.
- At least one year of professional wedding industry experience, which may include event and client management experience as well as related marketing experience.
- At least one year of experience working in a specialized wedding industry marketing role, utilizing SEO, GEO, paid advertising, and organic media to drive bookings.
- Strong SEO knowledge, including advanced understanding of search intent, keyword strategy, local SEO, content architecture, on-page optimization, and how organic search contributes to a larger acquisition funnel.
- Strong understanding of funnels and conversion, including thinking beyond traffic and followers to inquiries, qualified leads, booked revenue, and customer experience.
- Experience with, and detailed understanding of, the client experience involved in significant, emotional purchasing decisions.
- Experience with tourism, hospitality, destination marketing, and/or outdoor recreation.
- Expert knowledge of the Bow Valley and Banff National Park, including the realities of living, working, hiking, and serving visitors in the area; to be differentiated from an approach to the Bow Valley as simply a tourist destination. This should include detailed knowledge of local hiking and outdoor environments as well as the area’s seasonality.
- Partnership or brand collaboration experience is preferred.
- Experience with WordPress, Google Search Console, GA4, Meta Ads Manager, and niche customer relationship management systems.
- Knowledge of Sprout Studio, Dubsado, FloDesk, and other specialized CRMs is preferred.
- Advanced written communication and strong internal writing skills, including the ability to draft polished, on-brand copy.
- Excellent customer service instincts and abilities.
- Strong sense of initiative and ownership.
- Ability to perform exceptionally under pressure.
- Highly organized with attention to detail.
- Strong judgment and the ability to prioritize tasks effectively.
- Proactive and intuitive.
- Flexible and comfortable operating with changing priorities.
- Physically capable of hiking in mountain terrain, with a legitimate interest in hiking and mountain environments.
- Willingness to work very early mornings and other unconventional hours in response to client needs, such as sunrise photoshoots.
- Ability and willingness to travel when required.
We would like to thank you for your interest in this position. However, only those selected for an interview will be contacted.
