Restaurant General Manager
Employer: Your Sharing Kitchen Inc. DBA Wooden Fish Restaurant
Employer address: 1403 Marine Drive
West Vancouver, BC V7T 1B7
Position name: Restaurant General Manager
Location of work: 1403 Marine Drive
West Vancouver, BC V7T 1B7
Nature of position: Permanent, full-time (30 hours per week)
Wage: $39.00 per hour
Vacation: 4% in lieu
Benefits: Employee meals and meal discounts; training and professional development opportunities
How to apply: Please send your cover letter and resume, attention Uyen, by email to woodenfish1403@gmail.com
JOB DUTIES. The following duties will be performed in this position:
- Plan, organize, direct, control, and evaluate restaurant operations.
- Oversee daily front-of-house and back-of-house operations to ensure efficient coordination between service, kitchen, and management teams.
- Establish, implement, and continuously improve operating policies, procedures, and service standards.
- Monitor restaurant performance and identify operational issues, inefficiencies, and opportunities for improvement.
- Develop and implement action plans to improve productivity, service quality, customer satisfaction, and overall restaurant performance.
- Ensure that the restaurant maintains consistent standards for food quality, presentation, cleanliness, service, and customer experience.
- Monitor restaurant revenues, operating expenses, and overall financial performance.
- Determine staffing requirements based on business volume and operational needs.
- Participate in the recruitment, selection, hiring, and training of restaurant employees.
- Supervise, coach, and support restaurant supervisors, kitchen staff, and front-of-house employees.
- Oversee orientation and training programs for new and existing employees.
- Establish staff schedules and ensure adequate staffing for daily operations.
- Monitor employee attendance, productivity, service standards, and job performance.
- Respond to and resolve customer complaints professionally and promptly.
- Oversee inventory levels for food, beverages, restaurant supplies, cleaning products and other operational materials.
- Work with the owner and kitchen management to evaluate menu performance and customer preferences.
- Ensure that restaurant operations comply with applicable food safety, occupational health and safety, employment and municipal requirements.
- Identify opportunities to increase sales, improve operational efficiency, and strengthen the restaurant’s competitive position.
REQUIREMENTS. The successful applicant will possess, at a minimum, the following skills and experience:
- A university degree or college diploma in business administration, hospitality management, food service management, or a related discipline.
- Graduate-level education in business administration or management is preferred.
- At least 3 years of experience in a restaurant, other food service, or hospitality environment.
- At least 2 years of management experience in the food service industry (restaurant environment preferred).
- Strong knowledge of restaurant operations, customer service, staffing, inventory management, and cost control.
- Demonstrated ability to manage budgets, revenues, labour costs, food costs, and other operating expenses.
- Experience recruiting, training, supervising, and evaluating employees.
- Strong leadership, organizational, decision-making, and problem-solving abilities.
- Experience managing multicultural teams and working with diverse customers, employees, and suppliers is preferred.
- Familiarity with Vietnamese cuisine and Vietnamese restaurant service standards is preferred.
- Strong interpersonal and communication skills; ability to work effectively with employees, customers, suppliers, and ownership.
- Ability to analyze operational and financial information and implement appropriate corrective actions.
- Ability to manage multiple priorities and work independently in a fast-paced restaurant environment.
- Knowledge of applicable food safety, workplace health and safety, and employment standards requirements.
- Serving It Right responsible beverage service certification.
- FOODSAFE certification is preferred.
We would like to thank you for your interest in this position. However, only those selected for an interview will be contacted.
