Stitch International Alteration Centre Inc.
Position: Store Manager Retail
No. of Vacancies: 01
Work start date: As soon as possible
Job location: 2002 Park Royal South West Vancouver, British Columbia V7T 2W4
Wage rate: $45 per hour, 32 to 40 hours per week.
Education: Bachelor's degree
Experience: 2 years to less than 3 years
Language: Excellent knowledge of English
Job Duties:
- Plan, organize, direct, control, and evaluate the daily operations of the retail alteration store to ensure efficient customer service and timely completion of garment alteration orders.
- Supervise, train, schedule, and evaluate customer service representatives, tailors, seamstresses, and support staff to maintain productivity and service quality.
- Establish customer service standards and resolve customer inquiries, complaints, and fitting concerns professionally and promptly.
- Coordinate garment intake, fitting appointments, production workflow, quality inspections, and delivery schedules to ensure accurate and timely completion of alteration services.
- Monitor sales performance, prepare work schedules, control labour costs, and implement strategies to increase revenue and customer satisfaction.
- Maintain inventory of sewing supplies, fabrics, threads, notions, packaging materials, and office supplies; order merchandise and materials as required.
- Ensure cash handling, point-of-sale operations, daily reconciliations, and financial records are accurate and comply with company procedures.
- Develop and implement store policies, operational procedures, and quality control standards to improve efficiency and consistency.
- Ensure compliance with workplace health and safety requirements and maintain a clean, organized, and professional retail environment.
- Participate in recruiting, hiring, training, and performance management of staff while promoting teamwork and high standards of customer service.
Working Conditions: Candidates should be punctual, reliable, self-motivated, and able to work as a team.
Required Skills: Excellent communication skills; strong interpersonal and time management skills; analytical skills; and attention to detail.
How to apply: Please send your Resume with cover letter to stitchalterationjobs@gmail.com
