Overview
Languages
English
Education
- Bachelor's degree
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Collaborate with clients and internal stakeholders to gather, analyze, and document business, functional, and technical requirements.
- Evaluate existing business processes and recommend technology-driven solutions to improve operational efficiency and system performance.
- Design, configure, and support the implementation of information systems that align with business objectives and client requirements.
- Translate business needs into detailed functional specifications, process workflows, and system documentation for technical teams.
- Provide strategic guidance on information systems architecture, governance, service delivery, and technology best practices.
- Conduct business process analysis, gap assessments, and solution validation to ensure successful system implementation.
- Assess operational, technical, and security risks associated with information systems and recommend appropriate mitigation strategies.
- Develop and maintain policies, procedures, and documentation related to system governance, security, quality assurance, and change management.
- Coordinate with software development and QA teams throughout the software development life cycle (SDLC) to ensure functional requirements are accurately implemented.
- Plan, execute, and document functional, integration, user acceptance (UAT), and system testing activities while tracking and resolving identified defects.
- Perform quality assurance reviews of software applications, business processes, and information systems to ensure compliance with organizational standards.
- Investigate and resolve functional issues, system defects, and client concerns by coordinating with cross-functional technical teams.
- Prepare user guides, process documentation, training materials, and knowledge base articles to support end users and business operations.
- Facilitate stakeholder meetings, manage conflicting priorities, and provide practical recommendations to achieve project objectives.
- Deliver post-implementation support, monitor system performance, and recommend continuous improvements based on client feedback and evolving business needs.
- Ensure solutions comply with organizational policies, industry standards, regulatory requirements, and information security best practices.
Additional information
Security and safety
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
Support for youths
- Offers mentorship, coaching and/or networking opportunities for youth
Support for Veterans
- Participates in a government or community program or initiative that supports Veterans
Support for Indigenous people
- Participates in a government or community program or initiative that supports Indigenous people
Support for mature workers
- Participates in a government or community program or initiative that supports mature workers
Supports for visible minorities
- Participates in a government or community program or initiative that supports members of visible minorities
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
