Asian Legend is seeking a full-time Sales and Logistics Operations Supervisor to oversee daily order fulfilment, inventory coordination, shipment tracking, and sales support operations. The successful candidate will supervise and coordinate the work of staff involved in sales order processing, inventory updates, warehouse coordination, delivery follow-ups, and customer service support.
This position requires strong organizational skills, attention to detail, communication skills, and the ability to use internal systems, Excel, and inventory or order management tools to monitor operational performance and resolve issues in a timely manner.
Main Duties
- Supervise and coordinate the daily activities of staff involved in sales order processing, logistics coordination, inventory tracking, shipment follow-up, and customer support.
- Assign work priorities, prepare work schedules, and ensure that orders, inventory updates, and delivery timelines are completed accurately and on time.
- Monitor sales orders, inventory availability, warehouse coordination, shipment schedules, and customer delivery status to ensure smooth order fulfilment.
- Liaise with sales staff, warehouse personnel, suppliers, freight carriers, and customers to resolve order, inventory, shipping, and delivery issues.
- Review internal system records, CRM data, Excel reports, and inventory updates to identify delays, stock shortages, order discrepancies, and operational bottlenecks.
- Train new and junior staff on order processing procedures, inventory control practices, shipment tracking, customer communication standards, and internal reporting requirements.
- Prepare and review weekly reports related to sales orders, inventory movement, shipment status, delivery performance, and operational efficiency.
- Recommend improvements to workflow, reporting templates, inventory tracking procedures, and communication processes between sales, warehouse, suppliers, and customers.
- Ensure that company procedures, customer service standards, documentation requirements, and operational deadlines are followed.
- Assist management in evaluating staff performance and implementing operational procedures to improve accuracy, efficiency, and customer satisfaction.
Employment Requirements
- A college diploma or university degree in business administration, supply chain management, logistics, commerce, data analytics, or a related field is required.
- 1-2 year previous experience in logistics coordination, order fulfilment, sales operations, inventory control, supply chain coordination, or related administrative operations is required.
- Supervisory experience is an asset.
- Strong computer skills are required, including MS Excel, MS Outlook, MS Word, and inventory/order management systems.
- Experience with ERP software, purchasing software, CRM systems, or QuickBooks is an asset.
- Strong communication, problem-solving, time management, and organizational skills are required.
- Ability to work under pressure, meet deadlines, and coordinate multiple orders and shipment timelines at the same time.
Skills and Abilities
- Organize daily workflow and assign priorities
- Monitor inventory, orders, and shipment status
- Prepare operational and performance reports
- Resolve customer, supplier, warehouse, and delivery issues
- Use Excel, CRM, ERP, and inventory control systems
- Communicate effectively with internal teams and external business partners
- Maintain accurate records and follow company procedures
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Repetitive tasks
- Large workload
- Combination of sitting, standing, and walking
Personal Suitability
- Organized
- Reliable
- Accurate
- Client-focused
- Team player
- Effective interpersonal skills
- Excellent oral and written communication
- Judgement
- Initiative
- Flexibility
How to Apply
Please send your resume and cover letter to:
asianlegendtogoinc@gmail.com
Only qualified candidates will be contacted for an interview.
