Job Description:
1. Staff Management & HR Compliance
- Recruit, hire, onboard and train staff
- Set staff work schedules that follow BC Employment Standards Act (e.g. meal breaks, overtime, vacation pay, stat holidays)
- Monitor staff performance, conduct evaluations and providing coaching
- Ensure workplace safety in line with WorkSafeBC requirements
- Demonstrate new cooking techniques and new equipment to cooking staff
2. Customer Experience & Service Quality
- Maintain high-quality customer service standards
- Address & resolve customers' feedback, complaints or concerns
- Ensure a welcoming, clean, and comfortable café environment
- Answer customers' questions regarding menu items and preparation methods
- Describe menu items including daily specials for customers
3. Operations & Daily Café Management
- Plan, organize, direct, control and evaluate daily operations
- Modify food preparation methods and menu prices according to the restaurant budget
- Plan and organize daily operations
- Determine type of services to be offered and implement operational procedures
- Order supplies, organize and maintain inventory levels
- Negotiate arrangements with suppliers for food and other supplies
- Establish inventory and quality control methods
4. Food Safety, Hygiene & Regulatory Compliance
- Ensure health and safety regulations are followed
- Enforce food-safety procedures (safety/handling skills) in food preparation
- Plan menus and ensure food meets quality standards
- Create new recipes with fusion of Filipino, Japanese and North American food and pastries for diverse market
- Prepare pastry for special occasions, such as weddings and birthdays
- Advise on menu selections
- Maintain sanitation logs and ensuring cleaning routines
5. Financial Management
- Plan & analyze budget to boost and maintain the café’s profits
- Develop budget to determine cost of food, ingredients, kitchen and cleaning supplies
- Monitor revenues to determine labour cost
- Balance cash and complete balance sheets, cash reports and related forms
- Cost products and services
- Plan and control budget and inventory
- Control waste and improve profitability
6. Marketing, Community Engagement & Business Growth
- Negotiate with clients for catering or use of facilities
- Participate in marketing plans and implementation
- Manage events; collaborate with local events, artists, or businesses
7. Leadership, Culture & Team Development
- Lead, instruct and support employee development & career growth
- Encourage collaboration & morale
Job Requirements:
- Minimum 5 years or more of experience in the food service sector, including supervisory experience, are required.
- Minimum 5 years or more of experience in creating food menu and inventing new recipes that would cater to a more diverse client-based market including Filipino, Japanese, and North American fusion food and pastries, to name a few
- Minimum 5 years or more of operating and managing a food and pastry business
- Minimum 5 years or more of experience in recruiting and supervising of staff members and training staff in cooking and serving techniques
- Experience in using point of sale terminals, Microsoft Office, MS Excel, MS Word, MS Outlook, and electronic cash register
- Ability to understand and speak in the Filipino language is an asset
- Exposure in varied cultures in terms of food and pastries; being well-versed with the Filipino culture is an asset.
- Ability to stand for an extended period and ability to lift at least 20 pounds
- Ability to work in a fast-paced environment, work under pressure doing repetitive tasks
- Pass basic security clearance
Educational Requirements:
- Completion of a Bachelor’s Degree in food-related programs (Nutrition and Dietetics, Food Technology, etc).
- Must have Food Safety Certificate
How to apply:
- Please email your cover letter and resume (in one PDF file) to marge.grit@telus.net. Only qualified candidates will be contacted. Do not apply if you are not authorized to work in Canada.
