Retail Store Supervisor
Employer: 2646543 Alberta Ltd. o/a Chocolate Board of Canada
Location: 202 Banff Ave, Banff, AB T1L 1A3
Work Location: On-site only (no remote option)
Job Type: Full-time, Permanent
Hours: 30–44 hours per week
Wage: $36.00 – $36.50 per hour
Overtime: 1.5 times regular wage after 8 hours per day and 44 hours per week, as per Alberta Employment Standards
Vacancies: 2
Language of Work: English
Benefits: Dental and Extended Health Care Plan (50% employer paid)
About Us
Chocolate Board of Canada is a specialty chocolate and confectionery retail store located in Banff, Alberta, offering a curated selection of premium chocolates, handcrafted treats, gift boxes, and unique sweet creations. We serve both local residents and visitors from around the world in one of Canada’s most vibrant tourist destinations.
Our store is committed to delivering high-quality products, attractive merchandising displays, and exceptional customer service in a fast-paced retail environment. We focus on maintaining product freshness, creative presentation, and a welcoming shopping experience that reflects the charm and hospitality of Banff.
Job Duties
The Retail Store Supervisor will perform some or all of the following duties:
- Supervise, coordinate, and schedule the activities of retail sales staff in a specialty chocolate and gift retail store
- Assign sales duties, including chocolate sales, gift basket preparation, packaging, and seasonal merchandising displays
- Ensure high standards of customer service by guiding staff in product knowledge, upselling techniques, and personalized gift recommendations
- Authorize returns and exchanges and resolve customer complaints in a professional manner
- Monitor inventory levels of chocolates, confectionery items, packaging materials, and gift supplies; requisition merchandise as required
- Oversee proper storage, handling, and rotation of perishable chocolate products to maintain freshness and quality standards
- Train staff on point-of-sale systems, food handling procedures, company policies, and customer service standards
- Assist in hiring, onboarding, and performance evaluation of retail sales staff
- Prepare sales reports and provide input to management regarding sales performance and customer trends
- Ensure store presentation, visual merchandising, and cleanliness standards are maintained
- Ensure compliance with health, safety, and food safety regulations
Employment Requirements
- Completion of secondary school
- 1–2 years of retail sales experience in a fast-paced environment
- Previous supervisory experience is an asset
- Strong customer service and communication skills
- Ability to work flexible shifts, including weekends and holidays
- Ability to stand for extended periods
Work Setting
- Specialty chocolate and confectionery retail store
- Fast-paced environment
- Standing for extended periods
- Handling cash and operating POS systems
Screening Questions
Applicants must answer the following questions:
- Are you legally authorized to work in Canada?
- Are you available for shift or on-call work?
- Are you available to start on the date listed in the job posting?
- Are you currently a student?
- Are you willing to relocate for this position?
- Do you have experience working in retail sales?
- Do you live near the job location?
- Do you meet the language requirements listed in this job posting?
Additional Information
- References may be required during the hiring process.
- Only selected candidates will be contacted for an interview.
How to Apply
Interested candidates may apply by email at:
tejparm@gmail.com
Please include your resume with the subject line:
Retail Store Supervisor Application – 202 Banff
