Retail Store Supervisor
Employer: 2598518 Alberta Ltd. o/a Rocky Mountain Chocolate Factory
Location: 117B Banff Ave, Banff, AB T1L1C1
Work Location: On-site only (no remote option)
Job Type: Full-time, Permanent
Hours: 30–44 hours per week
Wage: $36.00 – $36.50 per hour
Overtime: 1.5 times regular wage after 8 hours per day and 44 hours per week, as per Alberta Employment Standards
Vacancies: 2
Language of Work: English
Benefits: Dental and Extended Health Care Plan (50% employer paid)
About Us
Rocky Mountain Chocolate Factory – Banff is a specialty confectionery retail store located in the heart of Banff, Alberta, serving both local residents and international tourists year-round. As part of a globally recognized chocolate brand, our store offers a wide selection of premium chocolates, handcrafted fudge, caramel apples, gift boxes, and seasonal confectionery products.
Operating in a high-traffic tourist destination, we provide high-quality products and exceptional customer service in a fast-paced retail environment. Our team is committed to maintaining superior merchandising standards, ensuring product freshness, and delivering a welcoming shopping experience for visitors from around the world.
Job Duties
The Retail Store Supervisor will perform some or all of the following duties:
- Supervise, coordinate, and schedule the activities of retail sales staff in a specialty chocolate and gift retail store
- Assign sales duties, including chocolate sales, gift basket preparation, packaging, and seasonal merchandising displays
- Ensure high standards of customer service by guiding staff in product knowledge, upselling techniques, and personalized gift recommendations
- Authorize returns and exchanges and resolve customer complaints in a professional manner
- Monitor inventory levels of chocolates, confectionery items, packaging materials, and gift supplies; requisition merchandise as required
- Oversee proper storage, handling, and rotation of perishable chocolate products to maintain freshness and quality standards
- Train staff on point-of-sale systems, food handling procedures, company policies, and customer service standards
- Assist in hiring, onboarding, and performance evaluation of retail sales staff
- Prepare sales reports and provide input to management regarding sales performance and customer trends
- Ensure store presentation, visual merchandising, and cleanliness standards are maintained
- Ensure compliance with health, safety, and food safety regulations
Employment Requirements
- Completion of secondary school
- 1–2 years of retail sales experience in a fast-paced environment
- Previous supervisory experience is an asset
- Strong customer service and communication skills
- Ability to work flexible shifts, including weekends and holidays
- Ability to stand for extended periods
Work Setting
- Specialty chocolate and confectionery retail store
- Fast-paced environment
- Standing for extended periods
- Handling cash and operating POS systems
Screening Questions
Applicants must answer the following questions:
- Are you legally authorized to work in Canada?
- Are you available for shift or on-call work?
- Are you available to start on the date listed in the job posting?
- Are you currently a student?
- Are you willing to relocate for this position?
- Do you have experience working in retail sales?
- Do you live near the job location?
- Do you meet the language requirements listed in this job posting?
Additional Information
- References may be required during the hiring process.
- Only selected candidates will be contacted for an interview.
How to Apply
Interested candidates may apply by email at:
tejparm@gmail.com
Please include your resume with the subject line:
Retail Store Supervisor Application –117 Banff
